From recruitment to cockpit: getting a grip on the entire recruitment process.
High intake, tight deadlines and a great diversity of profiles make recruitment at Brussels Airlines complex. With sometimes more than 2,000 applications per vacancy, separate resume management was no longer sufficient. The airline needed one reliable recruitment system that combines overview, speed and quality. BCS HR Software' s ATS platform changed everything for Brussels Airlines: from inefficient CV processing to an end-to-end recruitment approach, from first application to onboarding.
An international airline with high quality ambitions
Brussels Airlines is Belgium's leading airline, connecting Brussels to more than 80 destinations worldwide. With nearly 50 aircraft and more than 4,000 employees, Brussels Airlines transports more than ten million passengers a year. Quality, affordability and hospitality are at the heart of its service.
To deliver on that promise, attracting the right people is crucial. Karen Renaer, Recruitment Officer at Brussels Airlines, talks about the diversity of profiles the recruitment team deals with almost every day. "We are not only looking for pilots and cabin crew. Specialized profiles are also indispensable in IT and digitalization to make the travel process ever more efficient and customer-friendly."
In addition, diversity plays an important role. With more than 60 nationalities in the workforce, an open mindset is essential. "Diversity among employees helps us better respond to the diversity of our passengers," said Karen.
‘Speed is crucial. Without a powerful and reliable ATS, you lose track of things,’
Karen Renaer
Talent Manager
When popularity makes recruitment complex
Brussels Airlines is a very attractive employer. Every year, the organization receives more than 15,000 resumes. For certain positions, that number exceeds 2,000 candidates, often within a very short period of time. "Speed is crucial. Without a powerful and reliable ATS, you lose the overview," says Karen.
For years, therefore, Brussels Airlines has relied on BCS HR Software as its digital engine for recruitment. "BCS' ATS combines a strong back-end with an intuitive interface. And thanks to its open architecture and APIs, it connects perfectly with other systems. Just as we ourselves are open and international. In addition, BCS's ATS has always grown with the trends and needs within the HR world."
Brussels Airlines is a very attractive employer. Every year, the organization receives more than 15,000 resumes. For certain positions, that number exceeds 2,000 candidates, often within a very short period of time. "Speed is crucial. Without a powerful and reliable ATS, you lose the overview," says Karen.
For years, therefore, Brussels Airlines has relied on BCS HR Software as its digital engine for recruitment. "BCS' ATS combines a strong back-end with an intuitive interface. And thanks to its open architecture and APIs, it connects perfectly with other systems. Just as we ourselves are open and international. In addition, BCS's ATS has always grown with the trends and needs within the HR world."
From resume management to a full recruitment process
What began as support for resume management grew into a platform that today supports the entire recruitment process. "We now use the ATS for everything: from job publication and selection to onboarding and follow-up in the first weeks. We really rarely use other channels anymore," Karen said.
BCS' ATS also offers the flexibility to support Brussels Airlines' HR policy. "Internal mobility is hugely important to us. We have a set rule that every new vacancy must first be offered internally. With the software, we can arrange this process very easily and publish vacancies in phases without additional work."
A platform and partner who thinks along with you
According to Brussels Airlines, the added value is not only in the software, but also in the partnership. "BCS actively thinks along when we want to further optimize processes," says Karen. "New functionalities are often developed based on customer requests and then also benefit other organizations."
Support is also highly appreciated. "When incidents occur, we are quickly switched and stay well informed until everything is resolved. That level of commitment makes a real difference and explains why we have worked together successfully for so long."
Professional recruiting starts with good recruitment software. With the Applicant Tracking System (ATS) of BCS HR Software you guide candidates consistently, quickly and personally.
Curious about the possibilities?